MyWays FAQs
About MyWays
What is the MyWays app?
Who should install the MyWays app?
What will I get out of the MyWays app?
What does the MyWays app do?
Who is behind MyWays?
Who is TravelAi?
How can I contact TravelAi?
App Features
How does the app work?
How accurate is the app?
How can I help improve the app?
How can I correct errors in the travel journal?
How can I add missing journeys or legs to the travel journal?
Why do my motorbike rides show up as car journeys?
What phones does the app work on?
Will the app work wherever I am in the world?
Will the app use my data connection when I'm roaming abroad?
Will MyWays work if I turn my phone off, for example in an aeroplane?
Do I need to keep GPS on?
Will the app drain my battery?
What permissions does the app require on my phone and why?
Privacy
How is my privacy safeguarded?
What data is transmitted from the app?
What is the MyWays app?
Who should install the MyWays app?
What will I get out of the MyWays app?
What does the MyWays app do?
Who is behind MyWays?
Who is TravelAi?
How can I contact TravelAi?
App Features
How does the app work?
How accurate is the app?
How can I help improve the app?
How can I correct errors in the travel journal?
How can I add missing journeys or legs to the travel journal?
Why do my motorbike rides show up as car journeys?
What phones does the app work on?
Will the app work wherever I am in the world?
Will the app use my data connection when I'm roaming abroad?
Will MyWays work if I turn my phone off, for example in an aeroplane?
Do I need to keep GPS on?
Will the app drain my battery?
What permissions does the app require on my phone and why?
Privacy
How is my privacy safeguarded?
What data is transmitted from the app?
About MyWays
What is the MyWays app?
A travel survey tool that records your journeys and delivers questionnaires related to your travel. It helps transport operators and local authorities make the transport system better.
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A travel survey tool that records your journeys and delivers questionnaires related to your travel. It helps transport operators and local authorities make the transport system better.
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Who should install the MyWays app?
Everyone who thinks roads, trains or any other part of our transport system could be better.
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Everyone who thinks roads, trains or any other part of our transport system could be better.
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What will I get out of the MyWays app?
Your journey history, so you can see where and how you travelled, and the opportunity to make your views heard with the people that can actually make changes to the transport system. And, hey, this is about improving our transport systems, so you can get satisfaction out, just by taking part :)
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Your journey history, so you can see where and how you travelled, and the opportunity to make your views heard with the people that can actually make changes to the transport system. And, hey, this is about improving our transport systems, so you can get satisfaction out, just by taking part :)
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What does the MyWays app do?
It automatically creates a journal of your travel, including route and mode of transport, without you having to enter any information, and presents you with questionnaires relevant to your travel. TravelAi collates the travel patterns and questionnaire responses from the entire MyWays community to help transport operators and local authorities make transport better.
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It automatically creates a journal of your travel, including route and mode of transport, without you having to enter any information, and presents you with questionnaires relevant to your travel. TravelAi collates the travel patterns and questionnaire responses from the entire MyWays community to help transport operators and local authorities make transport better.
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Who is behind MyWays?
MyWays is developed and cared for by TravelAi. The app is often distributed and promoted in partnership with local authorities, transport operators, transport planners and government transport bodies.
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MyWays is developed and cared for by TravelAi. The app is often distributed and promoted in partnership with local authorities, transport operators, transport planners and government transport bodies.
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Who is TravelAi?
A London-based company and developers of the MyWays app and whose mission is to make transport better. TravelAi use transport technology to make life more enjoyable, and help address huge challenges such as improving the nation’s transport system. TravelAi’s technology has been supported by the UK government and is already being used in the UK, France, Germany, Netherlands, Spain and Switzerland.
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A London-based company and developers of the MyWays app and whose mission is to make transport better. TravelAi use transport technology to make life more enjoyable, and help address huge challenges such as improving the nation’s transport system. TravelAi’s technology has been supported by the UK government and is already being used in the UK, France, Germany, Netherlands, Spain and Switzerland.
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App Features
How does the app work?
It your speed, location and pattern of movement using sensors on your phone to detect your mode of transport and route automatically.
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It your speed, location and pattern of movement using sensors on your phone to detect your mode of transport and route automatically.
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How accurate is the app?
MyWays correctly identifies over 80% of journeys, and you can easily edit the travel journal to make it even more accurate.
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MyWays correctly identifies over 80% of journeys, and you can easily edit the travel journal to make it even more accurate.
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How can I help improve the app?
Please correct errors in the travel journal and add any journeys that it misses because your corrections can help the app learn to detect journeys. Please send any other feedback by clicking on the menu button in the top left and then clicking ‘Send feedback’. Or send us an email at ‘[email protected]’.
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Please correct errors in the travel journal and add any journeys that it misses because your corrections can help the app learn to detect journeys. Please send any other feedback by clicking on the menu button in the top left and then clicking ‘Send feedback’. Or send us an email at ‘[email protected]’.
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How can I correct errors in the travel journal?
Click on the row with the wrong information in the Journeys screen and make corrections in the pop up.
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Click on the row with the wrong information in the Journeys screen and make corrections in the pop up.
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How can I add missing journeys or legs to the travel journal?
If the whole journey is missing, please wait for about 24 hours after your journey because it might appear automatically. If the whole journey’s still missing after 24 hours, please click the floating plus button at the bottom right of the ‘Journeys’ screen. If an existing journey is missing a leg, then please click the ‘add leg’ button at the bottom of the legs of that journey.
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If the whole journey is missing, please wait for about 24 hours after your journey because it might appear automatically. If the whole journey’s still missing after 24 hours, please click the floating plus button at the bottom right of the ‘Journeys’ screen. If an existing journey is missing a leg, then please click the ‘add leg’ button at the bottom of the legs of that journey.
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Why do my motorbike rides show up as car journeys?
The app cannot detect the difference between car and motorbike journeys. Please click on the row in the ‘Journey’ screen to correct the details.
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The app cannot detect the difference between car and motorbike journeys. Please click on the row in the ‘Journey’ screen to correct the details.
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Will the app work wherever I am in the world?
No matter where you are, you will be able to open the app, answer questionnaires and see and edit your travel history as long as you have a data or WiFi connection. The app will be able to automatically detect your journeys in many but not all countries around the world.
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No matter where you are, you will be able to open the app, answer questionnaires and see and edit your travel history as long as you have a data or WiFi connection. The app will be able to automatically detect your journeys in many but not all countries around the world.
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Will the app use my data connection when I'm roaming abroad?
The app will continue to detect travel abroad, but don’t worry it will not use your mobile data allowance while abroad unless you have enabled data roaming on your phone.
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The app will continue to detect travel abroad, but don’t worry it will not use your mobile data allowance while abroad unless you have enabled data roaming on your phone.
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Will MyWays work if I turn my phone off, for example in an aeroplane?
The app will detect flights even if you turn your phone off in the aircraft. If you turn your phone off on other modes of transport, the app will still attempt to figure out your travel, but it may not be as accurate.
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The app will detect flights even if you turn your phone off in the aircraft. If you turn your phone off on other modes of transport, the app will still attempt to figure out your travel, but it may not be as accurate.
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Do I need to keep GPS on?
You must enable GPS on your phone to allow the app to detect your travel. The app uses GPS intermittently.
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You must enable GPS on your phone to allow the app to detect your travel. The app uses GPS intermittently.
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Will the app drain my battery?
The app uses between 5-15% of your battery. While we’ve made every effort to keep battery use to a minimum, please remember to charge your phone every night.
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The app uses between 5-15% of your battery. While we’ve made every effort to keep battery use to a minimum, please remember to charge your phone every night.
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What permissions does the app require on my phone and why?
Depending on your phone, the app might ask permission to:
1) Access your location so that it can take all the hard work out of creating a travel diary.
2) Send you notifications so that it can tell you when there's a new questionnaire to complete.
3) Access your phone’s storage so that it can record your travel data on the phone or memory card. It will never try to access your data from other apps, contacts, photos or other media.
4) Manage its battery use so that it can work its magic using as little power as possible.
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Depending on your phone, the app might ask permission to:
1) Access your location so that it can take all the hard work out of creating a travel diary.
2) Send you notifications so that it can tell you when there's a new questionnaire to complete.
3) Access your phone’s storage so that it can record your travel data on the phone or memory card. It will never try to access your data from other apps, contacts, photos or other media.
4) Manage its battery use so that it can work its magic using as little power as possible.
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Privacy
How is my privacy safeguarded?
MyWays uses an industry-standard technology called TLS to and encrypt your data as it is transmitted from your phone - it’s the same way banks keep your online banking safe. The app transmits your journey data from your phone only a few times a day. MyWays is fully committed to compliance with the General Data Protection Regulations (GDPR). For more information please see the MyWays privacy policy.
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MyWays uses an industry-standard technology called TLS to and encrypt your data as it is transmitted from your phone - it’s the same way banks keep your online banking safe. The app transmits your journey data from your phone only a few times a day. MyWays is fully committed to compliance with the General Data Protection Regulations (GDPR). For more information please see the MyWays privacy policy.
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What data is transmitted from the app?
The app transmits your registration details, app performance data, various phone sensor data such as location, and responses to questionnaires.
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The app transmits your registration details, app performance data, various phone sensor data such as location, and responses to questionnaires.
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