CarbonDiem FAQs
About CarbonDiem
Who is TravelAi?
How can I contact TravelAi?
App Features
How does the app work?
How accurate is the app?
Why do my motorbike rides show up as car journeys?
What phones does the app work on?
Will the app work wherever I am in the world?
Will the app use my data connection when I'm roaming abroad?
Will the app work if I turn my phone off, for example in an aeroplane?
Do I need to keep GPS on?
Will the app drain my battery?
What permissions does the app require on my phone and why?
Privacy
How is my privacy safeguarded?
What data is transmitted from the app?
Who is TravelAi?
How can I contact TravelAi?
App Features
How does the app work?
How accurate is the app?
Why do my motorbike rides show up as car journeys?
What phones does the app work on?
Will the app work wherever I am in the world?
Will the app use my data connection when I'm roaming abroad?
Will the app work if I turn my phone off, for example in an aeroplane?
Do I need to keep GPS on?
Will the app drain my battery?
What permissions does the app require on my phone and why?
Privacy
How is my privacy safeguarded?
What data is transmitted from the app?
About CarbonDiem
Who is TravelAi?
A London-based company and developers of the CarbonDiem app and whose mission is to make transport better. TravelAi use transport technology to make life more enjoyable, and help address huge challenges such as improving the nation’s transport system. TravelAi’s technology has been supported by the UK government and is already being used in the UK, France, Germany, Netherlands, Spain and Switzerland.
^ Back to top
A London-based company and developers of the CarbonDiem app and whose mission is to make transport better. TravelAi use transport technology to make life more enjoyable, and help address huge challenges such as improving the nation’s transport system. TravelAi’s technology has been supported by the UK government and is already being used in the UK, France, Germany, Netherlands, Spain and Switzerland.
^ Back to top
App Features
How does the app work?
It your speed, location and pattern of movement using sensors on your phone to detect your mode of transport and route automatically. It applies government-defined factors to calculate the emissions from those journeys, based on the mode and distance travelled.
^ Back to top
It your speed, location and pattern of movement using sensors on your phone to detect your mode of transport and route automatically. It applies government-defined factors to calculate the emissions from those journeys, based on the mode and distance travelled.
^ Back to top
How accurate is the app?
The app correctly identifies over 80% of journeys, and you can easily edit the travel journal to make it even more accurate.
^ Back to top
The app correctly identifies over 80% of journeys, and you can easily edit the travel journal to make it even more accurate.
^ Back to top
Why do my motorbike rides show up as car journeys?
The app cannot detect the difference between car and motorbike journeys. Please click on the row in the ‘Journey’ screen to correct the details.
^ Back to top
The app cannot detect the difference between car and motorbike journeys. Please click on the row in the ‘Journey’ screen to correct the details.
^ Back to top
Will the app work wherever I am in the world?
No matter where you are, you will be able to open the app and see your travel history as long as you have a data or WiFi connection. The app will be able to automatically detect your journeys in many but not all countries around the world.
^ Back to top
No matter where you are, you will be able to open the app and see your travel history as long as you have a data or WiFi connection. The app will be able to automatically detect your journeys in many but not all countries around the world.
^ Back to top
Will the app use my data connection when I'm roaming abroad?
The app will continue to detect travel abroad, but don’t worry it will not use your mobile data allowance while abroad unless you have enabled data roaming on your phone.
^ Back to top
The app will continue to detect travel abroad, but don’t worry it will not use your mobile data allowance while abroad unless you have enabled data roaming on your phone.
^ Back to top
Will the app work if I turn my phone off, for example in an aeroplane?
The app will detect flights even if you turn your phone off in the aircraft. If you turn your phone off on other modes of transport, the app will still attempt to figure out your travel, but it may not be as accurate.
^ Back to top
The app will detect flights even if you turn your phone off in the aircraft. If you turn your phone off on other modes of transport, the app will still attempt to figure out your travel, but it may not be as accurate.
^ Back to top
Do I need to keep GPS on?
You must enable GPS on your phone to allow the app to detect your travel. The app uses GPS intermittently.
^ Back to top
You must enable GPS on your phone to allow the app to detect your travel. The app uses GPS intermittently.
^ Back to top
Will the app drain my battery?
The app uses between 5-15% of your battery. While we’ve made every effort to keep battery use to a minimum, please remember to charge your phone every night.
^ Back to top
The app uses between 5-15% of your battery. While we’ve made every effort to keep battery use to a minimum, please remember to charge your phone every night.
^ Back to top
What permissions does the app require on my phone and why?
Depending on your phone, the app might ask permission to:
1) Access your location so that it can take all the hard work out of creating a travel diary.
2) Send you notifications so that it can tell you when there's a new questionnaire to complete.
3) Access your phone’s storage so that it can record your travel data on the phone or memory card. It will never try to access your data from other apps, contacts, photos or other media.
4) Manage its battery use so that it can work its magic using as little power as possible.
^ Back to top
Depending on your phone, the app might ask permission to:
1) Access your location so that it can take all the hard work out of creating a travel diary.
2) Send you notifications so that it can tell you when there's a new questionnaire to complete.
3) Access your phone’s storage so that it can record your travel data on the phone or memory card. It will never try to access your data from other apps, contacts, photos or other media.
4) Manage its battery use so that it can work its magic using as little power as possible.
^ Back to top
Privacy
How is my privacy safeguarded?
CarbonDiem uses an industry-standard technology called TLS to and encrypt your data as it is transmitted from your phone - it’s the same way banks keep your online banking safe. The app transmits your journey data from your phone only a few times a day. TravelAi is fully committed to compliance with the General Data Protection Regulations (GDPR). For more information please see the privacy policy.
^ Back to top
CarbonDiem uses an industry-standard technology called TLS to and encrypt your data as it is transmitted from your phone - it’s the same way banks keep your online banking safe. The app transmits your journey data from your phone only a few times a day. TravelAi is fully committed to compliance with the General Data Protection Regulations (GDPR). For more information please see the privacy policy.
^ Back to top
What data is transmitted from the app?
The app transmits your registration details, app performance data and various phone sensor data such as location.
^ Back to top
The app transmits your registration details, app performance data and various phone sensor data such as location.
^ Back to top